Refund policy

At Desi Ayurveda, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 3 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, in its original packaging, and in the same condition in which it was delivered. Products that have been opened, used, damaged after delivery, or returned without original packaging are not eligible for a return or refund.

If you receive a damaged, defective, incorrect, or missing item, please contact our customer support within 24 hours of delivery with your order number and clear photos or an unboxing video for verification.

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, cash-on-delivery fees, and other service charges are non-refundable unless the return is due to an error on our part or a damaged/incorrect product.

Desi Ayurveda reserves the right to reject return or refund requests that do not meet the above conditions or where misuse or fraudulent activity is suspected.

For any return or refund assistance, please contact our customer support team through the Contact Us page or your official support email.